Frequently Asked Questions

Once you place the initial order via the order form you will receive an invoice. You will have to make a partial (deposit) payment of 50,000, this secures your booking and begins the design process. Within five working days, you will receive a digital copy of your invitation to proofread and finalise details. Once the design has been approved the balance payment is required before your order is fully processed.

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We will supply you with an excel template for the guest names but we expect any text format once the names are entered vertically.

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The only difference is the wedding website option will not have the guest names on the page it will be a generic website / invitation. The wedding website can also be used as a generic invitation.

We can make 1-2 sets of changes for you after completion but if the changes are significant there may be a small additional fee.

We ask that all names be included in your initial guest-list including your maybes but we do accommodate a final additional list of names if needed to avoid going back and forth.

The invitations will remain online from the date of completion until 4 weeks after the wedding date if you wish to keep them longer we can accommodate for a small fee.

Images can be taken directly by you and your guests from any device camera or camera roll, the images will upload to a gallery which only you will have access to, you can remove and download images to your device. Once your happy with the gallery you can share back with all your guests via your guest list page.

Yes we can accommodate a full bespoke design for you its best for this option to contact us by email outlining your vision!

Yes we can alter your invitation to suit any event and we can set up those invites to be sent to particular guests.

Simply tap relevant button on your guest list page, paste to WhatsApp where a brief description of the invitation will appear along with a thumbnail image relevant to your design and send!

The online invitations can be sent by email however we strongly advice against this option as in our experience spam filters can cause delivery issues as well as the hassle of compiling email addresses. Its also not possible to keep track of what’s been sent. Our text messaging system provides 100% delivery rate with zero issues.

Yes! we can add any images for you. It’s best that the quality of your image is decent standard keeping the aesthetic of your design looking great. Most phone pics will work well and its best for images to be in a landscape format. Please email the images placing your couple’s name and wedding date in the subject bar.

All changes are carried out by our design team. Our invitations have been designed and crafted to look and function with fluidity, functionality and ease. With web design alterations made can have a significant negative impact on the ascetics and responsive functioning of your invitation and as a result we leave the editing to our skilled design team who can arrange your content in the best possible composition retaining the quality and ascetics we strive to produce. Please sit back and allow us to do what we do best which will guarantee you the best results for your invitation process.

Yes, we have a support team available to resolve any issues or to answer any questions by email and by phone.